Privacy policy
Who we are
HK Planning is the trading name of Hayley Knight Planning Limited, the controller responsible for personal information described in this notice.
Hayley Knight Planning Limited trading as HK Planning. Registered in England and Wales, company number 10463435. Registered office: 205 Stockport Road, Timperley, Altrincham, Greater Manchester, WA15 7SW.
For privacy questions or to exercise your rights, contact [email protected], call 07989 327 331 or write to the registered office above.
What we collect
If you contact us, we receive your name, contact details, the information in your message and any project or site details you choose to share. Please only provide information needed for your enquiry and avoid sending sensitive personal information through the website.
Cloudflare Turnstile checks help protect our enquiry form from automated submissions. These checks process technical information including IP address, browser and device signals for our legitimate interest in preventing spam and abuse. See Cloudflare’s Turnstile Privacy Addendum.
Our hosting and security services also process technical information such as IP addresses, request times, browser information and security events to deliver and protect the website. Access to the private website area uses a necessary password cookie. See our cookie policy.
How we use information and our lawful bases
- Responding to enquiries and discussing work: steps at your request before entering into a contract where you enquire as an individual. For enquiries on behalf of an organisation, our legitimate interest is communicating with prospective clients and managing business relationships.
- Providing agreed services: performance of our contract with you, or our legitimate interests in providing professional services to the organisation you represent. A project appointment may include additional privacy information about that work.
- Running and protecting the website: our legitimate interests in maintaining a reliable service, preventing misuse and investigating security problems.
- Keeping records required by law: compliance with applicable legal obligations.
We do not use this website to sign you up to marketing mailing lists. We do not sell your personal information or use it to make solely automated decisions with legal or similarly significant effects.
Who receives information
Access is limited to people who need it for the relevant purpose. Website hosting, maintenance and security providers help operate the site, including the Plesk hosting service and Cloudflare. Microsoft 365 supports our business email. WordPress and WPForms run the enquiry form on our hosting; they are software used to process an enquiry rather than a reason to share it publicly.
Where needed for an agreed project, information may be shared with professional advisers, technical consultants, planning authorities or other project participants. We will explain relevant project disclosures when agreeing the work. We may also disclose information where required by law or necessary to establish, exercise or defend legal claims.
International processing
Technology providers may process information outside the UK. Where a restricted international transfer is involved, applicable data protection requirements must be met, for example through UK adequacy regulations or appropriate contractual safeguards. Contact us for information about the safeguards relevant to your enquiry.
How long we keep information
We keep enquiry correspondence while we consider and respond to the enquiry and for as long as a continuing business relationship, follow-up or related dispute makes it necessary. If you appoint us, relevant correspondence becomes part of the project record and is retained according to the appointment, professional record-keeping requirements and applicable legal limitation periods.
Security logs are retained only for the operational and security purposes for which they are collected. Retention depends on the type of record, the need to investigate an incident and any legal requirement. We review information and delete or anonymise it when it is no longer needed. Contact us for the retention criteria applicable to your records.
Your choices and rights
Depending on the circumstances, you can ask for access to your personal information, correction of inaccurate information, erasure, restriction of processing or transfer of information to you or another provider. You can object to processing based on legitimate interests. If a particular use relies on consent, you can withdraw that consent without affecting earlier lawful processing.
You do not have to provide enquiry details, but without suitable contact and project information we may be unable to respond or advise. Rights are subject to legal conditions and exemptions. Please contact Hayley using the details above.
You may complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113. We would welcome the chance to address your concern first.
Links and changes
External links, including LinkedIn, take you to services with their own privacy notices. No LinkedIn feed is embedded on this site. We will update this notice when the website or our relevant processing changes.
Website development: the enquiry form in the private design area currently does not send enquiries. Please email Hayley for a real enquiry.
England & Wales.